01
Create your seller account
- To sell on Lebonplan, start by creating an account.
- Go to “Sign up” or “Create an account”.
- Choose the seller or business option where applicable.
- Provide the requested information: name, email, phone and business details where applicable.
- You may need to accept the seller terms and conditions.
- Verify your account by email or phone.
- Once verified, access your seller account.
02
Publish your products
- From your seller account, click “Add a listing” or its equivalent.
- Write a clear, accurate product title.
- Write a complete description: features, condition (new, used or refurbished) and useful specifications.
- Add well-lit, high-quality photos from several angles.
- Choose the appropriate category and subcategory.
- Set your price based on condition, the market and your margin.
- State the available quantity.
- Specify variants where applicable (size, colour and more).
- State your return and refund policy for this item.
- Save your listing: it will be visible to buyers.
03
Manage your listings
- Manage your active listings from your seller account.
- You can edit details, update prices, adjust quantities and change photos.
- You can also deactivate or delete a listing if the item is no longer available.
- Keep your listings up to date to give buyers reliable information.
04
Respond to enquiries and negotiations
- Buyers can contact you through the platform's messaging service.
- Reply promptly and professionally to provide good customer service.
- Buyers can also make price offers through negotiation.
- Review each offer and decide whether to accept, decline or make a counteroffer.
- Clear, polite communication helps sales.
05
Prepare the in-person handover
- Check the official payment status in My sales before handing over the item. A screenshot is not proof of payment.
- Agree on the time and a busy public place through Lebonplan messages.
- Prepare the item and all advertised accessories, and let the buyer check them.
- Do not pay unusual fees requested by a buyer to unlock a sale. Contact support if unsure.
06
Receive your payments
- Lebonplan holds the seller’s share until the buyer approves the item.
- Buyer confirmation triggers the payment process. Check its progress and the applicable amounts in your seller account.
- If a dispute is opened before confirmation, the relevant funds remain held during review.
07
Maintain a good reputation
- Provide excellent customer service to buyers.
- Respond to messages and resolve problems promptly and professionally.
- Hand over items as described and keep the agreed appointment.
- Encourage buyers to leave a review after their purchase.
- Good ratings strengthen your reputation and attract more buyers.
- Follow the platform's rules and policies.